VPN Setup — SOLV(X) Knowledgebase and Process Library Demo

You must use the SOLV(X) VPN whenever accessing internal systems from outside the office. This guide walks through installation and connection on all supported platforms.

Before You Start

You'll need:

Your company email and password
MFA set up on your account (required for VPN login)
VPN credentials from IT (sent in your welcome email)

If you don't have VPN credentials, request them via #it-support on Slack.

Video Walkthrough

Installation

macOS

Download the VPN client from the IT portal: https://help.acmecorp.com/vpn
Open the downloaded .pkg file and follow the installer
When prompted, allow the VPN to add a network configuration (required)
Open the VPN app from your Applications folder

Windows

Download the VPN client from https://help.acmecorp.com/vpn
Run the installer as Administrator
Follow the setup wizard — accept all defaults
Launch the VPN app from the Start menu

iOS / Android

Install Acme VPN from the App Store or Google Play
Tap Sign in with company account
Enter your company email and complete MFA

Connecting

Open the VPN client
Select the SOLV(X) Production profile
Click Connect
Enter your company email and password
Complete MFA (app push notification or code)
Wait for the connected status indicator (green lock icon)

Set the VPN to connect automatically when you're not on a trusted network. In the VPN settings, enable Auto-connect on untrusted networks.

Disconnecting

Click the green lock icon in your menu bar / taskbar and select Disconnect. The VPN will also disconnect automatically when you connect to a trusted network (e.g., the office Wi-Fi).

Troubleshooting

Can't Connect

Check your internet connection first
Verify your password hasn't expired — see Password Reset
Try a different VPN server region (available in the server dropdown)
Restart the VPN client

Slow Connection

Try switching to the nearest server region
Disable split tunneling if it's enabled (forces all traffic through VPN)
Check if there are known VPN issues in #it-support

MFA Not Working

Make sure your authenticator app time is synced correctly
If using email codes, check your spam folder
Contact IT to reset your MFA configuration

Split Tunneling

Split tunneling routes only company traffic through the VPN. This is enabled by default and improves performance. To disable (sends all traffic through VPN):

Open VPN settings
Go to Advanced → Split Tunneling
Toggle Route all traffic on

Disabling split tunneling will route all your internet traffic through SOLV(X)'s network. This may affect browsing speed and is monitored per the Acceptable Use Policy.

Need Help?

Contact #it-support on Slack or email it@acmecorp.com.