Password Reset Process
Step-by-step guide for resetting your network password and system credentials
Follow this guide to reset your password for any SOLV(X) system. Most password resets can be done self-service — only contact IT if you're locked out completely.
Passwords expire every 90 days. Set a calendar reminder so you don't get caught out.
Password Requirements
All SOLV(X) passwords must meet the following criteria:
- Minimum 16 characters
- At least one uppercase letter
- At least one number or symbol
- Cannot reuse your last 10 passwords
- Cannot contain your name or email address
Self-Service Reset (Recommended)
Via the Web Portal
- Navigate to
https://password.acmecorp.com - Click Forgot my password
- Enter your company email address
- Check your personal email (the one on file with HR) for the reset link
- Click the link within 15 minutes (it expires after that)
- Enter and confirm your new password
- Log back in to all your apps and devices
Via Slack (If You're Still Logged In)
If your password has just expired but you're still logged in to Slack:
/itbot reset-password
The IT bot will DM you a secure reset link valid for 15 minutes.
Via Mobile (If Locked Out of Laptop)
- Open the SOLV(X) app on your phone
- Tap Account → Reset Password
- Follow the same steps as the web portal above
IT-Assisted Reset
If self-service doesn't work (no access to personal email, account locked after too many attempts):
- Message
@it-support-boton Slack from any device, or - Email
it@acmecorp.comfrom your personal email with your employee ID
IT will verify your identity via video call and reset your account manually. This process takes up to 2 business hours.
Common Commands (for IT staff)
If you are IT staff performing a manual reset:
# Check account status
adtool check-user --username="firstname.lastname"
# Unlock a locked account
adtool unlock-account --username="firstname.lastname"
# Force password reset on next login
adtool force-reset --username="firstname.lastname" --notify
# Check last login and failed attempts
adtool user-audit --username="firstname.lastname" --days=7Never share these commands or your IT admin credentials with non-IT staff. All admin actions are logged and audited.
After Resetting Your Password
Once reset, update your password in:
- Your laptop's login keychain/credential manager
- Email client (if not SSO)
- VPN client — see VPN Setup
- Any apps that prompt you to log in again
Troubleshooting
| Problem | Solution |
|---|---|
| Reset link expired | Request a new one from the portal |
| Personal email not on file | Contact HR to update it first |
| Still locked after reset | Contact IT — account may need manual unlock |
| Password rejected | Check requirements above — no reused passwords |